Refund policy

RETURN & EXCHANGE POLICY

At MIID, we want you to feel confident in every piece you choose. If something isn’t quite right, we’re here to help.

We accept return requests within 14 days of delivery, subject to the conditions below and your applicable consumer rights.

RETURNS BY REGION

European Union

You may request a return within 14 days of receiving your order and choose a refund to your original payment method. You then have a further 14 days to send your return.

United Kingdom

If shipping to the UK is available at checkout, you may cancel your online purchase within 14 days of delivery and return the item within the following 14 days, in accordance with your statutory cancellation rights.

United States, Australia, New Zealand and other available markets

We offer a 14-day voluntary return window from delivery for eligible items, with refunds to the original payment method.

Your statutory rights for faulty, damaged or incorrectly described goods always remain unaffected.

RETURN CONDITIONS

For voluntary returns, items must be in their original condition, unworn except for trying them on, unwashed and free from stains, perfume, damage or signs of use beyond what is reasonably necessary to inspect or try them on.

Please keep all original tags and packaging wherever possible, and include your order number.

Items showing excessive wear, alteration or customer-caused damage may be subject to a reduction in refund value or may not qualify under our voluntary returns policy. This does not affect your statutory rights.

HOW TO REQUEST A RETURN

Before sending anything back, please contact us at:

info@miidstore.com

Subject: Return / Exchange — Order #[Order Number]

Please include:

Your full name and order number
The item or items you wish to return
Your reason for returning them
Whether you would prefer a refund or an exchange

Our team will review your request and provide return instructions.

Please do not send items back without first contacting us, so we can help ensure they are sent to the correct address and processed properly. This does not restrict your legal right to cancel an order where applicable.

RETURN SHIPPING & COSTS

MIID currently processes international returns through our fulfilment warehouse in Shenzhen, China.

For voluntary returns, including changes of mind, size or personal preference, customers are responsible for arranging and paying the return shipping costs.

We recommend using a tracked shipping service. Please retain your proof of postage and share the tracking number with our team.

International returns may require customs documentation. We will provide the relevant return information and instructions when your request is approved.

If an item is defective, incorrect or not as described, MIID will arrange an appropriate solution and cover reasonable return shipping costs where required by applicable consumer law.

RETURN ADDRESS

MIID Returns — c/o SilkRoadFulfill

Recipient: SilkRoad

Phone: +86 18823376683

广东省深圳市南山区西丽街道松白路阳光社区1018号阳光购物广场内场侧面2号铺（燃动篮球旁）

Shenzhen, Guangdong, China

Please contact MIID before shipping your return. Do not send parcels directly to this address without return instructions, as international deliveries may require specific customs documentation.

EXCHANGES

If you would like a different size or item, please contact us within 14 days of delivery.

Exchanges are subject to stock availability. For voluntary exchanges, customers are responsible for the return shipping costs and the shipping costs of the replacement item, unless otherwise agreed.

We may recommend returning your original item and placing a new order if that is the quickest or most practical option.

Where an exchange is required because of a defective or incorrect item, we will provide an appropriate solution at no additional cost where required by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully prepare and check orders before shipping. However, if something arrives damaged, defective or incorrect, please contact us as soon as possible.

Email info@miidstore.com with your order number, a description of the issue and photographs where available.

We will review the problem and arrange an appropriate refund, replacement, repair or other remedy in accordance with applicable consumer law.

Your legal rights are not limited to the first 14 days or to a specific notification period.

REFUNDS

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

For eligible EU and UK statutory cancellations, refunds include the standard outbound delivery charge where required by law. Additional charges for premium delivery services are generally not refundable.

Refunds under EU and UK cancellation rights will be processed within the legally required period. Where permitted, we may wait until we receive the goods or receive acceptable evidence that they have been sent back.

For other approved voluntary returns, we aim to process refunds within 14 days of receiving and inspecting the returned items.

Please note that your bank or payment provider may need additional time to make the refund visible in your account.

CUSTOMS, DUTIES & INTERNATIONAL RETURNS

Orders are shipped internationally from China.

For voluntary returns, any return shipping charges and applicable customs or carrier handling fees are generally the customer’s responsibility, except where applicable consumer law requires otherwise.

Please follow the customs instructions provided by MIID before shipping your return. Incorrect declarations may cause delays or additional charges.

Import duties, taxes and shipping charges associated with the original purchase will be refunded where required by applicable law. Any other non-refundable amounts will be explained in accordance with the terms disclosed at checkout and the law applicable to your order.

YOUR CONSUMER RIGHTS

European Union: Customers generally have a statutory 14-day right of withdrawal for eligible online purchases. This policy does not affect their rights to remedies for faulty or non-conforming goods.

United Kingdom: Customers have statutory cancellation rights for eligible distance purchases and additional consumer rights relating to faulty goods.

Australia and New Zealand: Customers retain the protections available under applicable consumer guarantee legislation, including rights to remedies for defective or non-conforming products.

United States and other markets: Returns and remedies are subject to this policy and any mandatory rights under applicable law.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.