Shipping policy

SHIPPING POLICY

At MIID, every order is carefully prepared and shipped from our fulfilment centre in Shenzhen, China.

We aim to make international shipping as straightforward and transparent as possible, with clear shipping costs and delivery information before you complete your purchase.

ORDER PROCESSING

Orders are normally processed and dispatched within 1–2 business days after payment confirmation, provided the items are in stock.

Our fulfilment operations run Monday through Saturday, excluding public holidays in China.

Orders placed during weekends, public holidays or particularly busy periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

SHIPPING DESTINATIONS & DELIVERY TIMES

MIID ships internationally to selected destinations.

We are initially focusing on the United States, Australia, New Zealand and selected European countries, with additional markets introduced progressively.

Available destinations, shipping options and estimated delivery times are displayed at checkout.

Delivery estimates begin when your order is dispatched, not when it is placed.

Actual delivery times may vary depending on the destination, carrier, local delivery conditions and customs processing.

Please note that unexpected customs inspections, public holidays, peak shopping periods and other circumstances beyond our reasonable control may cause delays.

For customers in the European Union, orders will be delivered without undue delay and within the timeframe required by applicable consumer law, unless a different delivery period has been agreed.

SHIPPING FEES & FREE SHIPPING

Shipping fees are calculated according to your delivery destination and the shipping options available.

We offer fixed shipping fees for selected countries or regions, with complimentary shipping on qualifying orders above the minimum purchase value shown at checkout.

Free shipping thresholds may vary by destination.

The shipping amount and any applicable free shipping offer will be displayed before you complete your order.

DUTIES, TAXES & CUSTOMS

MIID works with international shipping partners to offer tax-paid delivery services where available, with the aim of avoiding unexpected import charges for our customers.

The applicable shipping and tax arrangements depend on your destination and the services available for that country.

Any import charges collected by MIID as part of your order will be displayed at checkout where applicable.

Where additional import duties, taxes or customs charges may be payable by the recipient, this will be disclosed before the order is completed.

Please note that customs requirements and import regulations vary by country and may change.

MIID does not guarantee that every destination is eligible for a tax-paid shipping service.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email with your tracking details.

Tracking information may take some time to become available after the parcel has been handed over to the shipping carrier.

If you have any concerns about the status of your delivery, please contact our customer support team.

DELIVERY ATTEMPTS & ADDRESS ACCURACY

Please ensure that your shipping address, contact information and postal code are accurate and complete at checkout.

If the carrier is unable to deliver your order because of an incorrect address, an unsuccessful delivery attempt or failure to collect a parcel from a designated collection point, additional shipping or handling charges may apply.

Where possible, we will assist you in arranging redelivery or identifying the next available option.

If a parcel is returned, refused or becomes undeliverable, we will review the circumstances and available carrier options with you.

Any refund or additional charge will be handled in accordance with applicable consumer law and the circumstances of the shipment.

LOST, DAMAGED OR DELAYED ORDERS

If your parcel appears to be lost, is significantly delayed or arrives damaged, please contact MIID with your order number and any relevant tracking information.

We will investigate the issue with our fulfilment and shipping partners.

Where an order is confirmed lost or arrives damaged, we will arrange an appropriate resolution in accordance with applicable consumer rights.

Nothing in this policy excludes or limits our responsibility for deliveries where applicable law requires us to provide a refund, replacement or other remedy.